Store Policy
Customer Care
At Vibe & Vine Communities, we are committed to delivering a thoughtful, reliable, and elevated experience for every partner and member we serve.
Our monthly releases are designed to support multifamily teams with clarity, consistency, and intention, so you can focus on serving your residents with confidence. If you have questions about your subscription, access to content, or how to best use your resources, our team is here to help.
We aim to respond to all customer care inquiries promptly and professionally. Support requests can be submitted via our contact form or designated support email, and we strive to provide clear solutions in a timely manner.
Your experience matters to us, and we continuously refine our offerings based on feedback, industry needs, and evolving best practices in multifamily marketing and resident engagement.
Privacy & Safety
Your privacy and data security are a priority at Vibe & Vine Communities.
We collect only the information necessary to provide access to our platform, process subscriptions, and improve your experience. Personal and business information is never sold, shared, or distributed to third parties outside of essential service providers required to operate our site securely.
All digital content provided through Vibe & Vine Communities is intended for internal community use by multifamily teams. Resources are delivered in secure formats and are designed to be used responsibly within your property or portfolio.
We take reasonable measures to protect your information and ensure our site remains a safe, professional environment for our members. By using our platform, you agree to engage with our content respectfully and in accordance with applicable community and professional standards.
Payment Methods
All subscriptions are billed on a monthly basis and renew automatically unless canceled.
Credit & Debit Cards
All major cards accepted
PayPal
Fast, secure online payments
Offline Payments
Available by arrangement for approved partners or portfolio-level accounts
*Billing is processed monthly at the start of each subscription period. You may manage, update, or cancel your subscription at any time through your account.
For invoicing, portfolio-level billing, or custom arrangements, please contact our team.